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FAQ's:
The stuff we get asked on the reg’.

PRODUCT USAGE + INGREDIENTS

Yes! We pride ourselves on being gentle yet effective, meaning all GENERATION SKIN products are appropriate for all skin types.

100%! We do not test on animals, and we won’t ever.

Our products have a typical shelf life of 36 months; however, we recommend using the product within 6 months of opening for best results. We also recommend keeping products out of direct sunlight and stored at room temperature.

SHIPPING + RETURNS

While we call Australia home, we ship to all corners of the globe. Shipping fees apply
and will be added at checkout.

This depends on which shipping option you choose, and where you live.

AUSTRALIA
Orders are shipped after 2 business days from purchase date.
We ship within Australia either by Express Shipping or Standard Shipping:
Express: 3 to 6 business days
Standard: 10-15 business days. It’s totally free (yay!) if you order two or more
different items.

REST OF WORLD
Orders are shipped after 2 business days from purchase date.

Standard: 10-15 business days. It’s totally free (yay!) if you order two or more
different items.

All our orders come with a tracking number, which is included in your order dispatch
email. Please note, orders within NSW are not trackable.

We want you to be entirely happy with your purchase from GENERATION SKIN. We offer a full money-back guarantee within 30 days. To arrange all returns and
exchanges, please email us at [email protected] and we will make sure to respond within 48 hours.
Didn’t find what you were looking for? Head to our Contact Us page to reach us directly.

CONTACT US

Tell us how you really feel. No, really – we’re always open to making improvements, and we’d love to hear your feedback. We can also help with enquires about our products and offer updates on the status of any orders.

[email protected]

Whether you’re a skincare-obsessed influencer looking to collab, a publication looking for brand news, or a retailer interested in getting GENERATION SKIN into
your store, we’d love to hear from you.

[email protected]

While it is quickest to reach us over email, you are more than welcome to slide a pen-to-paper DM into our real-life inbox.

409/24-30 Springfield Avenue, Potts Point 2010, NWS, Australia

For information on new product launches, keep up-to-date on Instagram at @generationskinaus.

We want you to be entirely happy with your purchase from GENERATION SKIN. We offer a full money-back guarantee within 30 days. To arrange all returns and
exchanges, please email us at [email protected] and we will make sure to respond within 48 hours.
Didn’t find what you were looking for? Head to our Contact Us page to reach us directly.

Still got a question?

We got you – hit the button below and reach out to us via email. We’ll get back to
you as soon as possible.